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What Digital Future First is trying to achieve​

We are a free advice service to enable businesses to get the money and support Government and commercial partners have made available and educating owner & managers as to what support is available to help them grow their business.

It’s free and it’s impartial, but we’re not a provider. 

We’re an impartial advice line of services across the commercial sector and the government training sector. It’s to help businesses tackle the problem of how they find the latest information in the fastest and most convenient way.

A lot of the challenges around this is awareness of what’s available. 

Impartially, as a broker, we come along and say, 

“Hey guys, look, where are you now? 

Where do you want to be? 

What’s the challenges? 

All right, have you got skill sets? 

Have you got all these…” 

“Right. Let’s look at how we can actually act as an impartial broker to point you in the right direction of what you need today, tomorrow. It may be you just need some advice on what am I going to do about X, Y, and Z?”

“Our job is signposting and taking away all that red tape.”

  

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How do we use technology to be more effective?​

At 6 pm on Monday 23rd, March 2020 Prime Minister Boris Johnson had instructed that everybody who could work from home, should work from home. All of a sudden, there’s a complete seismic shift in how people operate. We have had to adapt to the whole working environment with up to 100% of people actually working from home at any one time. That change within a business is huge and unparalleled!

There is only one channel at the moment

Where are you going to find new clients from? How are you going to do it? Well, there is only one channel at the moment and that’s digital. So there’s a whole digital skill set requirement coming from people who can actually put the technology into place. Some people could actually manage it for you, or work with you to actually develop new streams, new funding, new clients, new abilities. 

Shift and adapt to home working and access to technology

It hit small & large companies. I’m sitting here as a business owner myself and so are you, and it’s how we have to shift and adapt to home working and access to technology. Have you got the skill sets and abilities? I can set up meetings with the flick of a hat and involve people, but it’s something we’ve had to learn. Now, we all get that stage, but going forward, how do we use technology in a way that is far more effective?

What are you going to do when you come out of this?

So you’ve got this huge question, but survival is a priority. For those who’ve got some level of stability, it’s “what are you going to do when you come out of this?” If you haven’t got a robust digital platform or technology that’s all integrated and you can use to your advantage you’re going to be left behind. And as we go forward into next year, you’re going to have to be able to use technology to promote your business.

“We’re here to offer advice in potential solutions, which is funded and available free of charge.”

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Getting an employer to take someone on work experience

Should an employer take on work placements?

The hardest part of Traineeships and Apprenticeships is getting the employer to take on a work placement.

Before the government incentives, where there’s cash for an employer to take a trainee on board, I think traineeships were looked down on because they were the pre-apprenticeship and employers didn’t really value them. 

“there’s cash for an employer to take a trainee on board”

It’s going to be easier now, with the government training grants, but do employers truly understand what a traineeship role is? 

That’s where we come in to go through that and explain how it works.

Is there the perception of apprenticeships being old school?

There’s over 500 different apprenticeship disciplines and frameworks but I don’t think a lot of employers actually understand this. The perception of apprenticeships is a 17-year-old coming in and doing a three years hands-on work. 

“There’s over 500 different apprenticeship disciplines and frameworks but I don’t think a lot of employers actually understand this”. 

And it’s very, very different now. The discussions we were having in terms of how do we help to get a quality, referral worthy employer actually gets this.

What if someone isn’t ready for an Apprenticeship?

The traineeship is the stepping stone to an apprenticeship.

Since we get a lot of CV’s come through from interested people who want the apprenticeship, we’ve noticed that a lot of them aren’t ready to do an apprenticeship yet. 

“a lot of them aren’t ready to do an apprenticeship yet.” 

They fail the interview. The feedback is, “That person needs that bit of training before they go into a job role.” 

And that’s where the traineeship comes in.

So what is the process within a Traineeship?

There are three elements:

  1. Functional skills 
  2. Work placement 
  3. Training

About Functional Skills – the basics. 

There are five levels of functional skills. There are pre-entry level, one, two, three, and then… there’s level one and level two.

There are a lot of people from disadvantaged backgrounds, ex-offenders, long-term unemployed, people just basically were not good at school. Functional skills help them build the basics.

In this country there are 7 million people in work with the average reading age of an 11-year-old because they did not progress at school. 

 “7 million people in work with the average reading age of an 11-year-old.” 

So as a provider, we need to give them functional skills. It could be that the whole traineeship falls apart because the people you’ve got coming through are so far back.

They’ve got to do some element of functional skills with regards to traineeship.

About Work Experience – the basics. 

 Work placement is 75 hours of work placement. Minimum.  There’s no salary. Most employers offer to pay travel expenses, lunch expenses, that type of thing as well.  About Training – the basics.

There’s no tests or exams. It’s all done through assessments, observation, questioning & work products. 

“There’s no tests or exams.”

The training is classroom teaching. We’re not teaching in a working environment. It’s classroom teaching.

How do you get Trainees ready for an Apprenticeship?

We go through interview skills, CV writing and how to even complete an application form. Then it’s working with the employer, because we’ve got to make sure that the units that are delivered match what’s required in the job role that you’re going to do.

“We go through interview skills, CV writing and how to even complete an application form.”

So if you’ve got a digital marketing traineeship, we’re not going to teach the person about pure customer service, but there will always be an element of customer service, because every job role has customer service.

So what is the training process for Apprenticeship?

There’s different assessment types within the apprenticeship. An assessor will come out and observe a learner deliver

a piece of work,
or deliver a presentation,
or respond to a complaint from a customer.

 “An assessor will come out and observe a learner.”

Now the assessor observes that learner do that task, but then will also ask questions about what they’ve done. An email trail of how that complaint was resolved.

It is important that the employer knows the process because then they’ll be expecting the assessors to then update after each visit. We do 12 weekly reviews with the employer as well.

Having a clear job description from the employer, even for a traineeship.

Many employers haven’t got job descriptions but it’s an important requirement, especially if it’s around a defined role. The employer should talk to the training provider about what type of role they’re looking for. 

“Many employers haven’t got job descriptions but it’s an important requirement”

1.  There’s mandatory units that need to be completed.

2.  Optional units where they’re fitted around the job description.

The aim is to make sure that person is competent, understands the role, so that the employer doesn’t have to look over their shoulder every five minutes to make sure they’re doing their job correctly.

What’s the number one employer objection taking on an Apprentice?

A major thing that puts employers off is, “Oh, if I get a trainee on board, then I’ve got to spend all my time training them.” 

Some business owners may abdicate a little bit where they just say, “The training’s being dealt with, so I don’t need to do it.” There is an element of handholding, and you expect the assessor delivering the qualification to deliver the training. 

But if you want some to work in your business, you would, by necessity, need to do some form of training and support for that person. And that’s where the disconnect is.

So when that person does come in and do the work placement with you, they can get on with it. They would still require an element of support, but you shouldn’t be sitting there with them eight hours a day. 

What are the benefits to taking on trainees?

£1000. So then the question we always get asked, “When do I get it?” They get £500 at the start and then it’s split during the traineeship and the end.

But from my end, it’s certain employers are not bothered about the money, some employers that’s their sole focus.

And our job is to take those employers and bring them back into a bit of a middle ground. It’s somebody’s personal life, career, you’re helping them from where they are to where they want to be.

Should I promote an apprenticeship locally to get the best candidates?

It looks great for an employer to take in trainees within the local community! If people who are currently not in education, training, or employment come through a company like yours and take them further, advertise and promote that!

You’re going to get better quality trainees and apprenticeships coming through if they know that you are going to look after them and they are going to progress.

Author Credit: Intec Business Colleges

Intec Business Colleges are a national independent training provider, established since 1982.

Their head office is in Rugby, and from there they have satellite offices in Northampton, Nottingham and Leicester. The main part of the company is that we deliver apprenticeships. They also have a recruitment team as well, whereby they recruit Apprentices into Apprenticeship roles. 

We used to deliver just IT courses to job seekers, but now that’s opened up. We’ve got ILM courses, leadership, and team leading, management courses, we’ve got retail, business admin, customer service, event planning, retail to name but a few. 

So that’s what the side of the company I worked for on top of that, we also deliver traineeships to job seekers. We currently work with NHS in Coventry and warwickshire.
We also find the employer as well. We through our recruitment team, and all we can work in partnership with an employer, and manage the work placement in that way.

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Digital future first discussion between Tony Knaggs & Nick Morton

Business solutions to help a business grow

95% of companies in this country have got less than 10 employees. So there’s a huge requirement for support and most people start a business and don’t know where to go, what to do next. And I mean, DFF is a huge opportunity to say, “Guys, look, we’re all here in a very strange position because of COVID. We all know that. We’ve had six months now and it’s getting stranger and I can’t see it change for another year and it’s never really going to go back, I think, to where it was. Everyone’s sort of realigning where business is.” And as a result of that, you’ve got three things. You’ve got a need to actually utilize technology for your business. You’ve got a need to look at the skills and abilities of the other people I’ve got in my business. Have I got the right people? Have I got the people who can do things? 

And then there’s a bit of social responsibility in terms of recognizing that I’m in business, I’m trying to grow, I’m trying to survive, but there are people out there who maybe aren’t and how do I help? And it is being focused towards young people under 24 at the minute, but how do I help people? And how do I help our region? And how do I help the economy? And how do I help in a larger picture things bounce back? Because if I’m not doing my part and 100 other people aren’t doing their part, then nothing gets done and we all sit here in a year’s time and go, “Well, yeah, that’s great, but we haven’t gone anywhere, we’ve all lost our jobs.”

 

How to reduce redundancies?

If we are business owners, we’re in a position where we can bring people into the business and in many ways, we should be looking to do that because there are a lot of redundancies being made and there’s a lot of retraining.

There’s a lot of redundancies coming down the line. And I’m a great believer in, there’s a great phrase, which is, “If you’ve got the ability to effect positive change, you take on the responsibility to make that change happen.” And it sounds very sort of high flying. It’s not. If you sit in that place where you can do things and you can do them, surely it’s in everybody’s interest and certainly you’d take responsibility that you’ve got the ability to change it. 

 

How do I get technology experts into my business?

I think that the whole Digital Future First project didn’t start off that way. It started off as a straightforward brokerage into business solutions generally from apprenticeships, traineeships, funded NVQs, talking to growth hubs, and all the things that we’ve talked about in terms of the project.

But I think the timing has created another huge element, which is, I need technology. I haven’t got the skill set or I haven’t got the people inside my business to do the technology, to support me with it. And I also want to see in terms of minimizing my costs. So, at the end of the day, and I’ve worked with many brokerage contracts, you sit and talk to an owner-manager who says, “Yeah, I want A, B, C. I need to do this. I need to do that.” Have you got the skill set? And people tell me “No, but I can’t afford it. I can’t do it. Haven’t got the time for it.” Okay. So you’re committed to the fact that there’s a need, all right, and you would normally pay X. I can help you to access funded or subsidized support, which will actually reduce your cost by 20%, 30%, 40%, 50%, 60%, whatever the figure might be.

What are Traineeships?

For instance, and you’re aware of this, traineeships, you’re getting somebody who is the best for your work placement in your business for a few hours, a few hours a week, up to at least 60, 70 hours in total, up to 300-400 hours over a six-month period, they can be 12 months now. They remain on benefits but you give them an opportunity to work in your business, to see what they can do, see if they have any skill sets, and potentially interview them and give them a job. And you as an employer get £1000 out of that. Obviously good employees give some of that back towards the person to make sure they’re covered for travel costs and lunches. But you’ve got this person in your business who’s interested, they’re hungry, they want to work in your business. And basically see what we can do. 

What is the Kickstart Programme?

And you’ve got other programs around, the Kickstart program, which has changed on a day-to-day basis and has started taking people on, again, under 24 for a six-month, but they’re paid by government for 25 hours a week, salary’s paid for at basic wage, and you’re getting national insurance and getting pension and all those things. So there’s lots of, lots of bits that you can say to an employer, “There’s some basic entry points for reducing costs to taking somebody on board.” Of course, you’ve got commitments as an employer, you’ve got to commit you’ve got a safe working environment, you’ve got the resource and support to be able to provide some help to that person to make sure they’re not just left making cups of tea, they’re actually doing a real job, which, as a business, I don’t want someone to just come in. I want to give them a real, real job. And I need my business to have them to do things.

How Digital Future First can help you

Social media and IT and infrastructure, and whether we’re talking about Voice over Internet Protocols, whether you’re talking about infrastructure, whether you’re talking about e-commerce, there are many, many people under 24 who are far more skilled at it than I am, and have got the ability to actually help businesses go forward. It’s a weird one, but the whole business, as you’re well aware, DFF is sitting here as a project part-funded by European Social Fund to take it and say, “Right. We can broker in business solutions to an SME owner-manager, which helps them take their business forward on three areas.” It’s grants, it’s funding, it’s support for applications, which is actual money. It’s a bit of a responsibility in terms of helping our economy generally in terms of the region, and it’s also helping your business in terms of growing, having the skill sets internally, and taking not just your internet and your e-commerce, but generally your business forward for the skills that are available for the people that are out there.

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SEMLEP Business Survey 2019

Introduction and background
1. The South East Midlands Local Enterprise Partnership (SEMLEP) has a key role in
determining economic priorities for the region in partnership with the Local Authorities and
other stakeholders in the area. It also has a role in developing and undertaking activities
aimed at driving economic growth and increasing jobs in the South East Midlands region.
The 13 local authorities in the SEMLEP area include over 83,000 businesses and generate
an economy worth some £52bn annually1.

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Employment, skills and training

Businesses in the SEMLEP region, especially larger businesses, put a sufficient supply of
skilled labour near the top of their concerns. It was one of the top constraints on business
growth for businesses with 10 or more staff, and one of the key concerns about the impact
of leaving the EU. Furthermore, three-in-ten businesses rated the availability of skilled staff
in their local area as “poor”.
Around four-in-ten businesses had at least one vacancy in the 12 months preceding the
survey (39%). This was in line with previous years. Approaching a fifth (18%) of all
businesses had been affected by difficulties in recruiting, having had at least one vacancy
that they experienced difficulty filling. This was in line with 2017.

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    Digital Future First is part funded by the European Social Fund and led by Supplyant Limited, and co-developed in partnership with Database for Business Limited and the Learning and Skills Academy CIC

    ADDRESS

    34-35 Duncan Close, Moulton Park Ind Est, Northampton, NN3 6WL

    PHONE

    01604 679097

    EMAIL

    info@digitalfuturefirst.co.uk